Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, contact us at ideluxecookware@gmail.com with your order number, purchase platform, return reason, and clear photos of the product’s current condition.
Order Cancellation
Orders can be cancelled directly from your account within 1 hour of being placed. To cancel, sign in to your account, open the order, and select "Cancel Order." No cancellation fee applies within this window. After the one-hour window closes, the order updates to our fulfillment system and can no longer be modified, cancelled, or stopped, even if it has not yet shipped.
This window exists because an order is confirmed with our fulfillment system within minutes and is locked into the warehouse picking and packing queue before it is collected or scanned by the carrier. Our system and the carrier's tracking system update on different schedules. Tracking details can take up to 1–2 business days to appear after an order leaves our warehouse, so an order may already be in fulfillment while the tracking page shows nothing. The cancellation window is therefore calculated from the time the order is placed, not from the tracking status.
If you are unable to cancel within the window and no longer wish to keep the order, you may request a return once the order has been delivered. Please refer to the Return Process section below for details.
Return Eligibility
Because our products are cookware intended for food preparation, we do not accept returns of used cookware unless the return is related to a confirmed defect, shipping damage, or fulfillment error.
For non-defect-related returns, the item must be:
- Unused and in resalable condition
- Clean and free from food, oil, stains, or residue
- Returned with all original accessories and packaging
- Accompanied by proof of purchase.
Clearance and final-sale items, gift cards, and products returned without prior approval are not eligible for standard returns, where permitted by applicable law.
Return Process
- Request a return within 30 days. Provide your order number, reason for return, clear photos of the product’s current condition and other information that can help us confirm the product's condition.
- Wait for our approval. Do not ship the item until we review your request and provide the return address, shipping instructions, and return label.
- Repack the product securely. Place the cookware, accessories, and original packaging inside an outer shipping box whenever possible. Do not attach the return label directly to the original retail box.
- Send photos before shipping. Make sure the return label is flat, securely attached, fully visible, and not folded over an edge. Send us photos of the sealed package and label placement, and wait for our confirmation.
- Ship the package after approval. Send us the tracking number and keep your shipping receipt. Return shipping costs are the customer’s responsibility unless otherwise stated.
- Inspection and refund. Once we receive and inspect the return, we will process the approved refund within 10 business days. The product must meet our return requirements before the refund is issued.
The product must pass inspection before the refund is issued.
Additional Notes
It is crucial for our customers to be aware that they are responsible for accurately and securely attaching all return labels when returning items.
In the event of returns being lost or delayed due to an unreadable barcode, we must emphasize that the responsibility for such instances lies with the customer and not with DELUXE.
Return Shipping Costs
Return shipping costs are the customer’s responsibility for returns due to personal preference, a change of mind, or incorrect size selection.
We may provide or reimburse return shipping for confirmed:
- Manufacturing defects
- Shipping damage
- Incorrect items
- Missing items caused by a fulfillment error
| Package Weight | Estimated Ground Shipping Cost |
|---|---|
| 1–5 lb | $10–$20 |
| 5–10 lb | $15–$25 |
| 10–15 lb | $20–$30 |
| 15–20 lb | $20–$40 |
| 20–30 lb | $30–$60 |
| 30–40 lb | $50–$80 |
Rates are estimates for standard-size packages shipped within the contiguous United States. Actual costs may vary depending on the package weight, dimensions, shipping distance, residential delivery fees, fuel surcharges, and carrier rates. The final shipping cost will be confirmed by the carrier.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We do not normally offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.
To qualify for a full refund, the returned item must be unused, clean, complete, and in resalable condition, with all original packaging, accessories, and components included.
If the returned item has been used, damaged, soiled, returned incomplete, improperly packaged, or is otherwise no longer suitable for resale due to the customer’s actions, DELUXE may issue a partial refund, reduce the refund to reflect the loss in value, or deny the refund. This does not apply when the condition resulted from a confirmed manufacturing defect, damage in transit, or an error on our part.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ideluxecookware@gmail.com